Branch Operation Officer

JOB VACANCY ANNOUNCEMENT

The Management of RATWA SACCO HUYE informs all qualified and competent candidates that is recruiting for the following position :

BRANCH OPERATION OFFICER (3)

Responsibilities & tasks: Under the supervision and guidance of the Branch Business Manager:

To work diligently on the assigned work on time and to produce results;
To comply with the instructions of the employer or his/her representative;
To take good care of and manage the equipment assigned to him/her in his/her work;
To be at work and respect working days and hours;
To maintain the confidentiality of work;
To provide basic identification documents before starting work;
To follow the principles and codes of conduct governing the business activities of the Cooperative;
Monitors all operations activities to ensure optimal standard of all services offered to the customers and members in the RATWA SACCO HUYE;
Ensures that all security related standards are in place (e.g. key and access code management, monitoring of security personnel, security audit);
Ensures that all equipment needed in the branch;
Documents branch-level purchases and collecting and sending corresponding invoices to HQ;
Is responsible for supervision operations of outlets/sub-branches and contact point for all branch and sub-branch staff;
Is responsible for the inventory list of passbooks, bank cards, cheque books, PINs etc;
First point of contact for agents operating in the branch’s region and monitoring of agents;
To monitor all business activities carried out on a daily basis;
To ensure that all financial security principles are in place and adhered to;
To ensure that all equipment required by the branch is properly stored and recorded;
Maintaining proper records of the branch in the field of purchasing and collecting and initiating or sending related receipts to the headquarters;
Managing the list of member booklets, bank cards, checking books, passwords (PINs), etc.;
Ensuring that the amount of cash is kept in accordance with the relevant laws and regulations;
Receiving and coordinating daily reports and distributing money to the cashiers when necessary and ensuring that they work in accordance with the relevant policies and regulations;
Checking the money that the cashier has issued and received;
Receiving members or any other person in his/her duty;
Reporting to the Branch Manager daily and monthly on the operational activities carried out in the branch;
Keeping accurate records of cash receipts and disbursements;
Checking the cash in the safe against the accounting books and systems;
If necessary, he/she may assume the responsibilities of the branch manager in his/her absence;
Transferring funds from one account to another when authorized;
Reporting to the branch manager in the event of a loss/shortage or excess/surplus cash in the cash register;
Reconciling the cash at bank on members’ accounts at the branch level;
Keeping supporting documents for activities carried out in a timely and secure manner;
Performing other duties that do not conflict with the laws and regulations required by the supervisor or the superior authority.

Qualification Criteria/Job Requirements :

Bachelor’s degree in accounting/business administration or related field.
In-depth understanding of banking processes.
Focused on customer service and effective and efficient RATWA SACCO HUYE operations.
Three years’ experience in the microfinance and banking industry.
Able to multitask, prioritize, and manage time efficiently.
Verifications and approvals according to the processes in the policy and procedure manuals.

Interested candidates are requested to submit :

Application letter addressed to the Chairperson of the Board of Directors of RATWA SACCO HUYE
Updated Curriculum Vitae(CV)
Copies of academic certificates
Copy of National ID
Any other supporting document as proof of experience.

Submission details :

Applications should be submitted phyisically to :

RATWA SACCO HUYE - Head Office

Office of HR, Procurement and Logistic

The deadline for submission of applications is 19 October 2026 at 5 :00 PM

Only shortlisted candidates will be contacted for further recruitment processes

Done at Huye 05/10/2026

DUSENGIMANA Osee

Chairperson of Board of Directors of RATWA SACCO HUYE

RATWA SACCO HUYE