IT Systems Engineer

The Development Bank of Rwanda is Rwanda’s only National Development Bank mandated to support Rwanda’s development goals. Over the last years, the bank has undergone substantial re-organization aimed at positioning it as an “innovative and sustainable provider of development finance for socio-economic impact”.

https://www.brd.rw

VACANCY ANNOUNCEMENT

The Development Bank of Rwanda (BRD) Plc is Rwanda’s only National Development Bank mandated to support Rwanda’s Vision 2050 development agenda. Over the past five years, the bank has registered exponential growth contributing to socio-economic development, strengthening institutional and human capacity, fostering corporate governance and risk management practices.

The Bank is implementing the revised strategic plan for 2024-2028 which is appropriately aligned to the country’s strategic direction enabling the Bank to unlock better value creation for its stakeholders by supporting entrepreneurs, addressing market failures, and impactful socioeconomic development.

To deliver on its bold vision and impactful objectives, the Bank’s expanded and refocused mandate is underpinned on four strategic focus areas:

Availing transformational finance.
Increasing green financing for a resilient future.
Driving scale and impact.
Fostering innovation and technology.

To achieve its strategic mandate, BRD recognizes the importance of strengthening its human and institutional capital to drive sustainable development and ensure the Bank remains a center of excellence in the financial sector.

BRD is committed to respecting gender equality and disability norms. We promote gender-responsive practices. Qualified candidates particularly females and persons living with disabilities are encouraged to apply.

To help accomplish this ambitious and exciting vision, the Development Bank of Rwanda (BRD) would like to recruit suitable qualified candidates to fill the following positions:

IT Systems Engineer (2)

1.      Background Information
Job Title: IT Systems Engineer		Job Grade: JG G- Officer
Department: IT & Digital Innovation
Reports to: Senior Manager, IT Operations
Direct Reports: N/A	Indirect Reports: N/A
2.      Contract Terms – Open-Ended
3.      Purpose of the Job
The IT System Engineer is responsible for ensuring the availability, performance, stability, and security of the Bank's on-premise and cloud systems. The role provides 1st and 2nd level support, focusing on core banking operational tools, enterprise applications, web platforms, and customer-impacting services. The position is customer-centric, ensuring high-quality support, proactive communication, and effective expectation management for both internal and external stakeholders.
4.      Main Responsibilities of the Job
Operational Support (1st & 2nd Level) Provide first-line and second-line support for banking operations tools, internal enterprise systems, and integrated platforms Diagnose, troubleshoot, and resolve incidents within SLA, escalating to 3rd-level teams or vendors where required Manage the full lifecycle of support tickets following BRD's standardized event/ticketing processes (ref. Event Management Tools BRD) Perform root-cause analysis for recurring issues and contribute to preventive actions Web Applications & Enterprise Platforms Support Support web-based applications, interfaces, customer-facing portals, and internal tools Ensure availability, performance tuning, security hardening, and version maintenance of assigned applications Work with developers, DB teams, and DevOps to resolve application-level faults and improve reliability. System Administration & Maintenance Support provisioning, configuration, and maintenance of servers in Linux/Windows/Virtualized environments Perform routine system health checks, patching, updates, and compliance control Maintain system documentation, configurations, and operational procedures Support implementation of backup policies, DR tests, and restore procedures Customer-Centric Communication & Stakeholder Management Manage customer expectations with clarity, transparency, and proactive updates Engage effectively with internal business units and external vendors/partners to ensure smooth operations Communicate impact, progress, and closure of incidents professionally Automation & Continuous Improvement Use scripting and automation (PowerShell, Bash, Python, etc.) to streamline repetitive tasks Identify opportunities for operational optimization, automation, and self-service enhancements Propose and implement improvements to monitoring, reporting, and alerting systems Compliance, Security & Quality Assurance Adhere to ITIL-aligned processes, especially change, incident, and problem management Support infrastructure hardening and compliance to minimum security baselines Work closely with audit and risk teams during IT infrastructure reviews (e.g., as seen in audit-related communications).
5.      Performance indicators
SLA adherence for incidents and requests System availability and reduction in recurring incidents Quality and accuracy of technical documentation Customer satisfaction and stakeholder feedback Successful execution of maintenance, updates, and DR exercises Contribution to automation and operational efficiency improvements
6.      Working relationships
Internal: IT Operations, Infrastructure, Database, DevOps/DevSecOps, Digital Innovation, Procurement (for vendor coordination), Internal Audit External: Application vendors, integration partners, ISP providers, cloud service providers
7.      Professional, academic qualifications and experience
Bachelor's degree in ICT, Computer Science, Information Systems, Engineering, or equivalent Minimum 3 years relevant experience in IT Systems Administration, Application Support, or IT Operations Experience supporting banking/financial systems is an advantage
8.      Core competencies
Technical Skills Strong experience in system administration (Windows/Linux/VMware) Web applications support and troubleshooting (front-end, back-end, logs, services) Familiarity with networks, DNS/DHCP, directory services, and virtualization Scripting/automation (PowerShell, Bash, Python) Understanding of ITIL processes, backups, DR, and security baselines Behavioral & Professional Skills Strong customer-centric mindset Effective communication and expectation management Problem-solving and analytical skills Attention to detail with structured documentation Ability to work in a flexible schedule, including after-hours or weekend interventions when needed.

Application guidelines:

Interested candidates should apply online (https://www.brd.rw/open-positions/) and upload application documents including Curriculum Vitae, copies of degree certificates and professional certificates, motivation letter, names of three previous supervisors (as one document) as well as their emails and telephone.
Only online applications shall be considered.

Email-only for inquiries (not application): recruitment@brd.rw

Address all applications to the Director, People, Culture and Corporate Services of BRD.

Deadline for application: February 22, 2026.

The employment package is highly competitive and attractive.

Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for Interviews.

Done in Kigali, Monday February 11, 2026.