The Head of F&B

Head of F&B

Rwanda Ultimate Golf Course

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https://www.rwandagolf.rw

Rwanda Ultimate Golf Course Ltd

Job Description

Title: Head of F&B

Reports to: F&B Director

Job Purpose;

Rwanda Ultimate Golf Course is a private company created to position Rwanda as the best golfing destination in Africa and one of the greatest in the world. The first project of Rwanda Ultimate Golf Course, in order to reach this goal, is the Kigali Golf Resort & Villas. The golf course is a real estate masterpiece designed by the worldwide famous Gary Player. The facility will also include a five-star Clubhouse and other amenities.

The Head of F&B oversees the Services (front-of-house) operations of all restaurants, bars, lounges, banqueting, and in-room dining at Kigali Golf Resort & Villas. Reporting to the F&B Director, this role ensures that all guest-facing F&B operations are executed efficiently, profitably, and consistently at luxury standards. The Head of F&B focuses on staff management, service excellence, operational efficiency, and seamless coordination with the Culinary function and other departments

Head of F&B Tasks and Responsibilities - include but are not limited to:

Oversee daily front-of-house operations across all outlets, bars, lounges, and banqueting events.
Ensure smooth coordination with Culinary teams for timely food preparation and service delivery.
Implement operational SOPs, service standards, and hygiene/safety protocols.
Monitor outlet performance, guest satisfaction, and service quality.
Supervise F&B & Banqueting Managers, Supervisors, and service teams.
Conduct briefings, coaching, and training to maintain consistent service standards.
Manage staffing levels, schedules, and shift allocations to ensure optimal coverage.
Support recruitment, performance management, and staff development for the Services function.
Ensure all guest interactions reflect the resort’s luxury brand standards.
Handle escalated service issues or complaints professionally and efficiently.
Conduct regular audits of front-of-house operations to ensure consistency and quality.
Work closely with Culinary teams to align menu execution, event service, and operational flow.
Coordinate with Events Manager, Commercial Director, and Guest Experience Manager to deliver seamless experiences.
Provide weekly and monthly operational reports to the F&B Director on service performance, staffing, and guest satisfaction.
Assist in planning special events, functions, and high-profile guest visits.
Support the F&B Director in monitoring revenue, labor costs, and operational expenses for the Services function.
Implement cost-control measures related to service operations while maintaining quality standards.

Qualifications and Requirements.

Degree or diploma in Hospitality Management, Food & Beverage Management, or related field.
5–7 years’ experience in F&B management, focusing on front-of-house operations in luxury hotels, resorts, or golf clubs.
Proven ability to manage teams, deliver high guest satisfaction, and maintain operational efficiency.

Skills & Competencies

Leadership & team management (front-of-house/service staff)
Guest-focused service excellence
Operational coordination with culinary and other departments
Problem-solving, decision-making, and organizational skills
Communication and interpersonal skills

Required documents:

A detailed CV with 3 contacts of professional referees.
A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
Copies of academic degree, professional training certificates, and other relevant training certificates.
A copy of your national ID

How to Apply

Applications should be submitted no later than November 7th, 2025,at 17:00 hrs Kigali time. Please click on the “Apply” button to complete your application.

Only selected candidates for interview will be contacted.